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Terms and conditions/Privacy

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Welcome to kernowearhealth.co.uk. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kernow Ear Health Ltd’srelationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term‘Kernow Ear Health Ltd ' or 'us' or 'we' refers to the owner of the website.  The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, no personal information is stored by us for use by third parties.

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We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, veideos and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

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All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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Disclaimer

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The information contained in this website is for general information purposes only. The information is provided by Kernow Ear Health Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Kernow Ear Health Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Kernow Ear Health Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

Copyright notice
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This website and its content is copyright of Kernow Ear Health Ltd - © Kernow Ear Health Ltd 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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Privacy policy

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This privacy policy sets out how Kernow Ear Health Ltd uses and protects any information that you give when you use this website.

Kernow Ear Health Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Kernow Ear Health Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Oct 2021.

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What we collect
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Information that can identify you as an individual is only collected from you when you fill in our contact form or call or email us, or provide information to us in person.

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What we do with the information we have about you
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Any information about yourself that you give via the contact form or by calling/emailing/texting/in person is stored only for the purpose of replying to your query and to have normal and necessary communications with you as a client/patient or potential client/patient. Your information is never passed on to other people or companies, and will not automatically be used for marketing purposes unless you consent via the ‘Contact’ page or by getting in touch directly. Your information is stored securely and tracking software is not used on this site.

We will keep client/patient data for as long as legal processes require us to. Data from potential clients/patients who did not go on to become clients will be deleted on the occasions of our frequent reviews.

 

We will retain your personal information for the following purposes -

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Internal record keeping and client/patient care.

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We may use the information to improve our products and services.

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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using permitted methods, if you have provided permission for us to do so.

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We will never sell your information to others, nor allow it to be seen by anyone else other than by allowable legal processes or if your information is reasonably required by someone such as a subcontractor.

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Security
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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and by phone, email or in person. 

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If we suspect that there has been a data breach, we would inform you directly within seven working days as well as any relevant authorities within 24 hours.

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How we use cookies
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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.

 

Links to other websites

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

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You may choose to restrict the collection or use of your personal information in the following ways:

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  • whenever you choose  to fill in a form on the website, please indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at zoe@kernowearhealth.co.uk

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

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You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email zoe@kernowearhealth.co.uk

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If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Embedded content from other websites
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Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

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